These General Terms and Conditions concern the website / gift platform www.novadoo.com and all subpages and national domains (hereinafter "the Website" or "Novadoo"), operated by Novadoo AG based in Baar, Switzerland (hereinafter "Novadoo" or "we").
The General Terms and Conditions are concluded exclusively between Novadoo and any person who places an order for an item on the Website (hereinafter the "User" or "you").
The User confirms that they are of legal age or have parental consent and possess the legal and business capacity to place an order on the Website.
By using the Website, you also acknowledge our privacy policy at www.novadoo.com/de/datenschutz
No customer account is required for ordering/collecting. Ordering on the Website takes place in the following steps:
- Via your individual access to the website you arrive at the welcome page or directly in the gift basket.
- You place the desired item in the shopping basket
- You enter the delivery address and the desired delivery date (if available)
- You complete the order and arrive at the feedback page.
- You receive an email confirming your order. With the email confirming the order, the Website accepts your order.
As soon as the order is ready for dispatch, the package is sent as requested. The logistics companies for shipping vary from country to country.
The items on the website are generally available and in stock. Should an item not or no longer be available when ordered, we reserve the right to cancel the order, provided that you are notified by email. We can also offer to replace the unavailable item with a similar item of comparable quality if you agree in advance. If you exercise your right of withdrawal for the order after receiving the replacement item, you must bear the postage costs. You still have the option to cancel your entire order prior to delivery, provided you have informed our customer service by phone or email. They will arrange everything necessary to cancel your order, if possible.
The items you ordered remain our sole property until all obligations of the giver (corporate customer, private customer) are fulfilled and, in particular, until the full price has been paid.
As a rule, it is not possible to exchange or return gifts and vouchers selected and ordered from the website. In particular, perishable goods such as food and beverages (including alcoholic beverages), personalized items, or safety or hygiene products cannot be exchanged.
In rare exceptional cases and after consultation, we may exchange items at the User’s expense. The prerequisite is that the returned goods reach Novadoo or its supplier in the original packaging and in perfect condition and can therefore be returned to stock. The return address will be provided by our customer service.
The way you ship your item is up to you, as is whether you take out insurance in the event of loss, theft, or damage to your package. We do not assume any of your costs, including transport costs, and we disclaim any responsibility if we do not receive your package. In general, all costs and risks associated with returning the item are borne by the User.
Your order will be delivered on the delivery date you requested or, unless otherwise stated, within a maximum of 30 days after receipt of the order confirmation. The delivery times specified on the Website or the delivery date requested by the User cannot be guaranteed.
For vouchers sent digitally, a correct email address must be provided for the electronic transmission of the voucher when ordering. If the email address is incorrect, it is not possible to deliver the voucher and we cannot accept responsibility.
Items can only be shipped to the country that can be selected in the country selection during address entry. Delivery is always “to curbside” and never to the front door or to an upper floor. Please note that the postal service is entitled to leave a package in the mailbox if it fits. Risk passes to you at the moment of delivery (including placement in the mailbox or in front of the door). It is therefore important that you take all precautions to ensure that your order is properly received at the address you provided. You must also ensure that the goods are free of defects. We therefore strongly recommend opening the package in the presence of the courier service to make sure that nothing has been damaged (especially wine orders or technical items that can be easily damaged in transit). Since Novadoo is no longer responsible once the package has been delivered, we thank you for contacting the respective shipping service provider directly in the event of loss and/or theft.
For delivery to a non-residential address (e.g. buildings such as schools, kindergartens, company or association buildings, etc.), you acknowledge that Novadoo’s delivery obligation ends with actual delivery to the address specified in your order, even if the item is received by a third party. For delivery to a specific, hard-to-reach area, delivery may be made by a courier other than the courier used by Novadoo. This courier may charge additional costs for such delivery, which Novadoo does not assume. Due to numerous losses for deliveries to locations of the Swiss Army, it is not possible for us to deliver to these addresses.
If you are not present at the time of a postal delivery, you can usually collect your package within seven (7) days at the location indicated in the carrier’s notice. After this period, the package will be returned to Novadoo. Any return costs incurred as well as a second shipment will be charged to you.
We strive to describe the items as accurately as possible using photographs and other images on the Website. Nevertheless, details (such as color, motif, and texture, etc.) that you see on the screen may depend on your monitor and therefore may not exactly reflect the actual details of an item upon receipt.
Differences in some products may also depend on the production series.
All information and descriptions on the Website regarding an item are non-binding. As a rule, the statutory warranty of two years applies to all products.
If your item proves to be defective within the statutory warranty or commercial guarantee or does not match the order, please contact our customer service. Please note that all shipping costs for the item in connection with the return under a commercial guarantee are borne solely by you. After the item has been processed by Novadoo, particularly checking whether the item falls under the statutory warranty or commercial guarantee, the item will be repaired or exchanged as standard.
In the event of an unjustified or abusive return or if you have not followed the troubleshooting instructions from customer service, this return is considered inappropriate and will be handled accordingly.
Please note that the way you ship your item is up to you and also whether you take out insurance in the event of loss, theft, or damage to your package. Novadoo does not assume any of these costs and cannot be held liable if we do not receive your package. You are also responsible for the way your item is packaged. It must be designed so that the item can be shipped without risk of breakage or damage.
As part of the ordering process, you have given your consent for us to use the personal data you provide (in particular delivery address, delivery data, as well as the selection of the gift) for the purpose of the one-time processing of the gift shipment.
In addition, the information you voluntarily provide during the process (e.g. feedback or answers to a survey) is also collected by us. This data is made available to the company that invited you to the gift platform and that is providing you with the gift.
Any further processing or use of your data takes place exclusively for the execution of the gift process as well as for evaluations required for this purpose. No disclosure to third parties takes place, unless we are legally obliged to do so.
Your data will be stored by us only for as long as necessary for the purposes stated and/or as required by statutory retention obligations. Afterwards, the data will be deleted.
In addition, the data protection provisions of the inviting company apply, which you can also view on this platform.
Nothing in these terms limits or excludes our liability for death or personal injury resulting from our negligence, or for fraudulent misrepresentation or any other liability that cannot be limited or excluded under applicable law. Subject to this provision, and if you are a consumer and not a business user, we are in no event responsible for your financial losses. If you are a business user, we cannot be held responsible for (non-exhaustive list): any indirect damages, consequential losses, loss of profits, deviations in goodwill or similar losses, and any liability we have regarding your outages. Liability is strictly limited to reasonably foreseeable losses.
In general, and under no circumstances, can we be held liable for (without claiming completeness):
- any disruption of the network that impairs the proper functioning of the Website,
- consequences of computer viruses, problems (bugs), anomalies, or failures,
- any damage caused to the User’s computer.
These General Terms and Conditions include all clauses of which they consist. They can only be amended with our written and express consent. Failure to refer to any of the clauses of these terms at a given time does not constitute a waiver of the right to refer to said clauses at a later date. Should any of the clauses be invalid, the other clauses shall remain valid.
If any article of these terms is declared ineffective or void by the application of a law, a directive, or as a result of a final judicial or administrative decision, the remaining articles shall remain fully valid. We will replace the void article with another legally valid article with an equivalent scope regarding these terms.
You may not transfer or assign your rights and obligations by means of a contract. You must send us any comments regarding these General Terms and Conditions in writing to the address of Novadoo’s registered office. We may contact you at our discretion by email or at the postal address provided with an order.
If you have questions or problems regarding an order or collection made on the Website, you can reach our customer service as follows:
- Internet: https://www.novadoo.com/de/impressum
- Email: info@novadoo.com
Baar, July 2025
Copyright © 2025 by Novadoo AG, Switzerland
